Order tracking
support for Shopify stores
support for Shopify stores
Lumen answers “Where is my order?” questions from your storefront using live Shopify order data, customer verification, and human escalation when needed.
Lumen Support
Online
Hey there! 👋 I can help you check your order. Share your order number and the email used at checkout.
Where is my order 1004?
Here's what I found for order #1004!
Fulfillment status: in_progress, you will be notified once the order is despatched. 😊
Type a message…
Lumen gives Shopify stores a simple way to handle order-status questions without sending every customer to support. It verifies the customer, checks the latest order details, and replies from a storefront chat widget.
When the question needs a human, Lumen escalates with the order, customer, and conversation context already attached.
Built for the support loop merchants deal with every day: fewer repeated tickets, faster answers for customers, and cleaner handoff for the team.