Shopify app · Shopify
Lumen
AI order-tracking support for Shopify stores
Let AI answer 'where is my order?' so your support inbox stays quiet.
View on Shopify
- Category
- Shopify app
- Platform
- Shopify
- Status
- Available now
What it does
Fewer tickets. Happier customers.
Lumen is a Shopify app that handles order-tracking questions with AI. Customers get accurate answers about where their order is, and you get time back.
It does one job: whereabouts of orders, answered instantly and correctly.
Instant order answers
Customers ask in chat and get their latest status and tracking details at once.
Natural, not scripted
Replies in plain language, with no canned answers or decision trees.
Hands off to your team
Frustrated customers are escalated with the full conversation, so nobody repeats themselves.
See what is working
Track how many questions it handles and how customers feel about the answers.
